Privacy Policy for Smart Issue Templates
AI-powered issue templates for Jira
Last Updated: December 15, 2025
About This Policy
This Privacy Policy explains how Vectanex collects, uses, and protects your information when you use Smart Issue Templates for Jira. Smart Issue Templates is a Jira Cloud application that helps teams create consistent, high-quality issues using AI-powered templates.
Data We Collect
Understanding what information Smart Issue Templates processes
Jira Instance Data
- Issue templates and template configurations
- Project and board information for template scoping
- Custom field definitions used in templates
- User account identifiers for access control
- Template usage statistics and analytics
Storage: Stored securely in Atlassian Forge storage within your Jira instance
Usage & Analytics Data
- Template creation and usage frequency
- Feature usage patterns for product improvement
- Error logs for troubleshooting
- Performance metrics
Storage: Aggregated analytics stored on our secure infrastructure
Communication Data
- Email address for support and updates
- Support ticket history
- Feedback and feature requests
Storage: Stored on our systems and third-party service providers
Important: Smart Issue Templates operates entirely within the Atlassian Forge platform. Your Jira data never leaves Atlassian's secure infrastructure unless you explicitly enable AI features that require external processing.
How We Use Your Data
We use the collected data for the following purposes:
Template Management
To store, organize, and apply issue templates across your Jira projects
AI Features
To power AI-driven template suggestions and content generation (if enabled)
Product Improvement
To analyze usage patterns and improve template functionality
Customer Support
To respond to inquiries and provide technical assistance
Security & Compliance
To detect and prevent security threats and ensure compliance
Data Sharing & Third Parties
We Do Not Sell Your Data
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information only in the following limited circumstances:
- •Service Providers: With trusted third-party service providers who assist us in operating our Service (e.g., hosting, analytics, support tools)
- •Atlassian Platform: Your Jira data processed through Atlassian's Forge platform is subject to Atlassian's privacy policy and data handling practices
- •Legal Requirements: When required by law, court order, or legal process, or to protect our rights and safety
- •Business Transfers: In connection with a merger, acquisition, or sale of assets (with prior notice to affected users)
Data Retention & Deletion
Service Data: Template data is retained in Forge storage until you uninstall the app or manually delete templates. Upon uninstallation, all data is deleted according to Atlassian's data retention policies.
Marketing Data: Contact information is retained until you request deletion or unsubscribe from communications.
Support Tickets: Support ticket history is retained for up to 3 years for quality assurance.
Your Privacy Rights
Under GDPR, CCPA, and other privacy regulations, you have the following rights:
Right to Access
Request a copy of the personal data we hold about you
Right to Deletion
Request deletion of your personal data, subject to legal obligations
Right to Rectification
Request correction of inaccurate or incomplete data
Right to Object
Object to processing of your personal data for marketing purposes
Exercise Your Rights
To exercise any of these rights, please contact us at support@vectanex.com. We will respond to your request within 30 days.
You also have the right to lodge a complaint with your local data protection authority.
Cookies & Tracking Technologies
Smart Issue Templates does not use cookies or tracking technologies for marketing or analytics purposes within the Jira application.
Atlassian's Forge platform may use its own cookies and tracking mechanisms as part of the Jira Cloud infrastructure. Please refer to Atlassian's Privacy Policy for details on their data practices.
Questions About Privacy?
If you have any questions about how Smart Issue Templates handles your data, please contact us:
Email: support@vectanex.com
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