Best IT & helpdesk Apps for Jira

Better Search in Customer Portal

by Twinit

Extended search and results view on Customer Portal for request types, registered issues and Assets that meet search criteria

Agent Schedule Lite

Agent Schedule Lite application will be discontinued as of October 31, 2025

Nagios Integration for Jira

Push Nagios Incidents in Jira & Resolve them Faster

Switcher for Confluence (Easy impersonation)

by Teamlead

Solve users’ issues fast: switch to the users to see what they see and test new settings. No login and password

Smart Data Generator for Jira

Generate Issues, Projects and Sprints data in Jira with ease to streamline Development, Testing, and Demos across projects

Elevator - Smart Issue Assignment

Escalate issues to on-call teams. Intelligently distribute work to service teams. Awesome notifications and automation

BulkOps Org

The ultimate user management tool for bulk user management and administration

AI Chat for Confluence

by ChatBees

ChatGPT for page, space, multiple spaces, CQL pages, attachments, or other documents in Collection

SLA Timer for Jira

Easy Service Level Agreements for customers and vendors

Groups Plus - Attributes and delegated management

by Almarise

Group attributes & metadata, Group membership management delegation, configurable Group Picker

Sinergify: Zendesk Connector for Jira

by Grazitti Interactive

Sinergify - A Jira Plugin for Zendesk - Jira Integration

USU Service Management Connector for Jira

Integration between USU Service Management (Valuemation) and Jira, synchronize Jira Issues with USU Tickets

JirBee - Telegram Bot integration for Jira

by Softlist Sp. z o.o.

Telegram and Jira Service Management integration for sending anonymous requests without registration

Enterprise Email Queue for Jira (EMQ) #EOL

by The Plugin People

Organise your notifications with Enterprise Mail Queue - EMQ

Application Access and Governance Workflow

by miniOrange

Automate access requests & streamline access governance across your organization

Groupee - Smart Group Assignment for Jira

Auto-distribute Jira issues fairly across your team with intelligent workload balancing

Database Importer for JSM Assets

by Pio

Import data from MySQL, PostgreSQL, Microsoft SQL, Oracle, Aurora MySQL and Aurora PostgreSQL into your JSM Assets

Agent Extensions for Service Management

by DC Factory

Improve the overview for agents in order to keep track of budgets and similar issues, context menu in queues, guest service portal

AI Sentiment+ for Confluence

by Apps+

Determine sentiment using AI powered by ChatGPT

TymBot for Confluence

Effortless Knowledge Access: Instant chatbot assistance from your Confluence Pages

Proactive Campaigns

Follow-up targeted customer lists in bulk to solve customer issues proactively

Push Notifications for Jira

by Andriy Zhilin

Push notifications about issue updates on laptop and mobile

Service Scheduler for JSM

by PromptService

Reduce time scheduling service appointments, simplify agents’ time management and customers pick times that work for them

Simple Response Templates for Jira

by Top Shelf Solutions

Create reusable response templates for Jira issues and Service Desk Tickets, to make your team work smarter, better, and faster