Best IT & helpdesk Apps for Jira
Our expert-curated list of the top IT & helpdesk apps for Jira, ranked by user ratings, popularity, and overall value.
ITSM Reports - Charts, Graphs, and Dashboard Gadgets for JSM
Business-ready service desk reports to streamline ITSM decisions
Microsoft Teams Integration+ for Jira
by Appfire
Create Jira work items, get real-time updates, and manage issues all in one place within Microsoft Teams
Agile Tools & Filters for Jira
Plan, prioritize, and track work at scale with dropdown filters on boards and backlogs & multicolumn Kanban WIP configuration
Microsoft Intune Importer for JSM Assets
by Pio
Import Managed Devices, Discovered Applications, Manufacturers, Models, Operating Systems and Users from Microsoft Intune
External Data for Jira Fields - Extension
by codefortynine
Bring external data search fields & info panels to the issue create screen. Unlock Full Potential of External Data for Jira Fields
Rich Filters::Service Management Dashboards
by Appfire
Smart SLA tracking & Service Management metrics with interactive dashboard gadgets & reports
External Data for Confluence
by codefortynine
Visualize external data as table or charts from Salesforce, SharePoint, SQL databases (Azure, Snowflake) or JSON / HTML REST APIs
Lansweeper Integration for Jira
by Lansweeper
Enhance Jira issues with Lansweeper IT asset data
ITSM Language Translation for JSM Translate Customer Request
by resolution Reichert Network Solutions GmbH
Automatic translation of customer tickets and agent replies. Boost Jira Service Management with a multi language customer portal
Approval Path for Jira
by Warsaw Dynamics
Go beyond Jira’s built-in approval limits - create, automate, and streamline complex approval workflows across all projects
Awesome custom fields for JSM
by Seibert
Use interactive custom fields directly in the JSM request form or in read-only mode for portal view
Multi Level & Tree Fields
Multi Level & Tree Fields helps you build complex hierarchies in Jira, organize issues, and manage data relations clearly
Roadmap & Idea Portal for Jira Service Management
by Amoeboids Technologies Pvt Ltd
Build what matters most. Collaborate with your customers, get their votes & feedback to come up with a compelling product roadmap
Issue translation for Jira Translate to any language
by resolution Reichert Network Solutions GmbH
Do issue translations in 1 click: Translate comments in +100 languages. Comment in any language and post in the project's default
SnapMetrics – Real Time Analytics
Track team performance, issue progress, and worklogs in real time with flexible KPIs and advanced reporting in Jira
Frequently Asked Questions
What is the best IT & helpdesk app for Jira?
Based on our analysis, ITSM Reports - Charts, Graphs, and Dashboard Gadgets for JSM is currently the top-rated IT & helpdesk app for Jira with 745 installs and a 4.0/5 rating. However, the best choice depends on your specific needs and team size.
Are there free IT & helpdesk apps for Jira?
Most IT & helpdesk apps for Jira are paid, but many offer free trials so you can test before committing. Check individual app pages for pricing details.
How do we rank these IT & helpdesk apps?
Our rankings consider multiple factors: user ratings, number of installs, update frequency, and overall market presence. Apps with higher ratings and consistent updates tend to rank higher as they demonstrate active development and user satisfaction.